FAQ
How fast do you respond?
We're a small team, so every message goes straight to a founder — no ticket queue. Most emails get a reply within one business day, and Discord messages are usually faster since we're online there throughout the day.
I want a demo or to talk pricing — where do I start?
Email contact@infrawiseai.com with a bit about your Azure footprint (subscription count, rough monthly spend) and what you're trying to solve. We'll follow up with a walkthrough tailored to that, rather than a generic deck.
Do you offer support for existing customers?
Yes — the same email and Discord channel handle support, feature requests, and billing questions. If something's urgent (a broken recommendation, a scan that's stuck), flag it as urgent in the subject line and we'll prioritize it.
Can I report a bug or suggest a feature?
Discord is the best spot for that — it's public, so you can see what other users are asking for and we can respond in the open. Email works too if you'd rather keep it private.